FAQs
An average of 3 to 4 days’ lifespan.
They can last longer depending on the environment that you place them in (ie air-con/cooling rooms). Different rooms have different density/humidity which can cause the flower to either last/wilt. In this case, we cannot 100% guarantee a longer lifespan. But do rest assured that we only use the freshest & prettiest blooms for your bouquets.
90% of our flowers used can be dried. Refer to the top to know how you can preserve & dry your flowers!
As much as we’d love to, unfortunately we can’t.
Most flowers are subjected to seasonality, hence flowers used in the arrangement may vary due to its availability. Also, due to its peculiarities in shades & sizes, we might not be able to recreate the same arrangement even with the same type of flowers.
We can, however, recreate similar color schemes upon request. We also reserve the rights to substitute with a similar & suitable flower/material at our discretion should there be any shortages of flowers.
Floral arrangements are pieces of artwork & skills honed from years of experiences from each individual florists. As much as we’d love to do something that you’d love & desire, we also respect out florist peers greatly. We will NOT be duplicating their works but do rest assured we can do something of a similar color scheme, with our own twist to create something unique just for you.
Don’t worry about that yet! You just need to let us know the slightest inkling of what you like or are drawn to. We will craft them accordingly to the overall design!
We suggest booking us 6-12 months in advance, especially if your wedding falls in the peak season (usually the last quarter of the year) and slots get filled up fast. We only take in limited number of weddings per weekend so that each couple gets our undivided attention, and we accept bookings on a first come first serve basis. So it’s best that you book us early!
We require a 50% deposit payment to confirm your booking. The balance payment will only be due 2 weeks before your wedding date. Deposits are non-refundable as we only take in limited number of weddings per weekend to give our couples our undivided attention, hence will turn away potential couples once the date has been booked.
Pricing varies on the complexity of design. Let us know which areas you wish to have decorated (eg. Solemnization Floral Arch, Stage Backdrop, Registration Table decor etc) and we’d be able to give you an estimate quote. Each wedding is customized to fit your style, needs and aesthetics, and we are committed to working with you to create the perfect wedding that is a reflection of you and your love.
Don’t worry! We are prepared for that! That is why 3 months before the wedding, we will chat again to see what changes there are, or none at all. We will then craft a visual proposal so you can know what to expect on the actual day. At this time, it’s still possible to make changes like colors, fonts etc. The cost will only change if the scope of work (eg. bigger stage, more flowers on the arch etc) changes from the initial consultation. But we will always let you know if there’s a price change. Otherwise, we will try as much as possible to keep within the initial sum.
Pinterest board, color swatches, photos that inspire you, your dress, bridal party dresses and any other little information can definitely help us get to know the kind of wedding you want!
There are many reasons why wedding flowers and pieces cost more than wrapped bouquets. We personally think one of the top reasons is that it is a service before and beyond just “constructing the bouquet” .
It is –
- The first initial consultation
- Heading down to the venue
- Designing a mood board/mock-up or both
- Scheduling a timeline before and on your big day
- Making the drawings into reality
- Lastly heading to your venue to make it all come to life
If you’re having the thought of purchasing a wrapped bouquet but request us to not wrap it, the answer is no.
care tips
- Upon receiving our bouquets, keep them upright/slanted at 45 degrees as there’s a considerable amount of water in it to keep the flowers fresh.
- You can either unwrap the bouquet & place them in a vase, or you can simply place them at your favourite spot without tearing them up.
- To ensure its freshness, keep bouquets out of direct sunlight & place them in cooling areas.
Cooling areas do not equate to our food fridge as: i) the water in your bouquet will spill ii) our food fridge will absorb moisture out of the flowers, causing them to dry up & wilt. Placing the bouquets in air-conditioned room or non-humid rooms is absolutely fine. - Clean your vase (if you’ve placed them in there), trim the bottom of the stems about 0.5cm in length, & change water daily to ensure longeivity of flowers.
**Note: flower food is not necessary to add into water. Fresh tap water is sufficient for fresh cut flowers to last longer.
- Upon receiving our bouquets, keep them upright/slanted at 45 degrees as there’s a considerable amount of water in it to keep the flowers fresh.
- You can unwrap the bouquet 1 hour before your big day or when your MUA arrives. All bridal bouquets are delivered with the stems wrapped in a waterbag with flower food to keep them fresh
- To ensure its freshness, keep bouquets out of direct sunlight & place them in cooling areas.
Cooling areas do not equate to our food fridge as: i) the water in your bouquet will spill ii) our food fridge will absorb moisture out of the flowers, causing them to dry up & wilt. Placing the bouquets in air-conditioned room or non-humid rooms is absolutely fine. - Clean your vase (if you’ve placed them in there), trim the bottom of the stems about 0.5cm in length, & change water daily to ensure longeivity of flowers.
**Note: flower food is not necessary to add into water. Fresh tap water is sufficient for fresh cut flowers to last longer.
- Place bouquet away from direct sunlight/heat/wind as flowers are very fragile
- Do NOT touch flowers excessively as preserved & dried flowers are sensitive to touch
- Avoid getting bouquet wet as they are chemically treated, flowers will be damaged if in contact with water/moisture
- Flowers can last up to 2-3 years depending on the condition/environment where you store/place the flowers. Humidifier near dried/preserved flowers will prevent flowers from mold.
- Bonnet flowers are arranged on a wet floral foam/sponge attached to a rubber suction pad
- We provide ribbons/Invisible strings on the car bonnet and/or boot to secure the foam/sponge
- Car flowers will install the day prior to your actual day wedding
- After installing the floral for you, we will brief you on how to install & uninstall
- Once flowers are attached, do NOT drive beyond 50km/h on the road. Anything beyond is at your own discretion. We will NOT be liable for any damages
- Keep arrangement in an air-con room or sheltered places with cool ventilation
- Pour about 20-30ml of water onto floral foam directly if the foam is not as moist
- We recommend NOT attaching bonnet flowers if the weather is bad. Repurpose arrangement as table centerpiece instead
- Any issues with car flowers, please let us know within the hour of collection so we can rectify the problems. Anything beyond an hour, we will NOT be liable for any damages caused
We do not recommend using faux flowers for car decor.
Faux flowers with strong colours (eg. red, orange and pink) tend to bleed when in contact with water. Faux flowers that we use are usually silk/plastic/velvet fabric which gets dyed accordingly to mimic real flowers. That being said we do not recommend using faux flowers for car decor. However, if you must we are not liable for any stains on the car.
- Faux flowers are secured with ribbons/Invisible strings on the car bonnet and/or boot
- Car flowers will install the day prior to your actual day wedding
- After installing the floral for you, we will brief you on how to install & uninstall
- Once flowers are attached, do NOT drive beyond 50km/h on the road. Anything beyond is at your own discretion. We will NOT be liable for any damages
- We recommend NOT attaching bonnet flowers if the weather is bad. Repurpose arrangement as table centerpiece instead
- Any issues with car flowers, please let us know within the hour of collection so we can rectify the problems. Anything beyond an hour, we will NOT be liable for any damages caused
delivery
Time slots for delivery is as follow:
Mon – Sun
10am – 10pm (4hour slot)
*Delivery timings will differ for peak seasons such as Valentine’s Day, Mother’s Day etc*
We’ve engaged an external courier team but from time to time, we will personally see to the deliveries ourselves. The expressions & reactions of recipients never fail to make our day.
That said, we will do our very best to accommodate to your preferred timings but do understand that various factors such as heavy traffic can cause a slight delay, especially during peak seasons like Valentine’s Day, Mother’s Day, Christmas etc. Should there be any delay, we will inform you personally via text/email & refund for delivery charges will be made immedaitely.
We deliver flowers islandwide (unavailable to certain restricted areas, refer below) in Singapore from Mondays to Sundays, except public holidays and selected dates.
We DO NOT deliver to restricted areas (with exceptions*) such as:
1. ALL offshore islands: Pulau Ubin, Pulau Tekong, St John’s Island, Kusu Island
2. ALL MINDEF/SAF (Singapore Armed Forced, Republic of Singapore Air Force, Republic of Singapore Navy) military area, army camp, air base, naval base, ammo base and store, ammo command and building. Including Gombak Base, Central Manpower Base, Defence Technology Tower B, Defence Technology Tower A, all DSO buildings, all DSTA buildings and offices, all FSD buildings and offices and all SID building and offices
3. ALL MHA/SPF/SCDF/Singapore Prisons buildings such as New Phoenix Park, Special Operation Command, Coast Guard Brani Base, Home Team Academy, SCDF Training Academy, SCDF Nee Soon Camp, Woodlands Checkpoint, Tuas Checkpoint, Changi Prisons, Sembawang Prisons and Admiralty West Prisons
4. All ports and port supporting buildings in Singapore including PSA Tanjong Pagar Terminal, PSA Pasir Panjang Terminal, PSA Keppel Terminal, PSA Brani Terminal, and Jurong Port
5. Sembawang Shipyard
6. All airports, air base and its supporting facilities such as Changi Airport, Seletar Airport, Seletar Aerospace Park, Airline House, ALPS area, SATS buildings and dnata buildings.
7. Facilities of Chemical Plants (such as Esso, Shell, Caltex, SPC), Data Centre, Engine Test Centre (such as SIA Engine Centre, Trend Engine Centre), Power Station and Shipyard natures.
8. High-Covid risk facilities (ie ALL hospitals, clinics, SHN hotels/facilities. We reserve the rights to reject & refund your order)
However, *exceptions such as delivering to pick-up points from the listed locations above is allowed. Please ensure that recipient is there to collect the flowers within the stated time slot. We will only wait up to 3 minutes if allowed at the vicinity/by the security.
If you missed the delivery collection at the pick-up point by more than 10 minutes, a re-delivery charge of $15 will be applied
Terms & conditions
As flowers are considered perishable goods, we CANNOT offer a return nor a refund should you change your mind.
However, if you want to change your delivery date/timing or if you’d like to change the color scheme/flowers of your order, do let us know at least 3 working days (Mon to Fri) in advance so we can make the necessary arrangements. Any last-minute changes (less than 3 working days) prior to collection/delivery will incur a penalty charge equivalent to the value of the bouquet.
No refunds or exchange of items collected by customers after 1 hour. We will not be liable for any damages or wilted flowers from this point onwards.
If you’re unsatisfied with the quality of our flowers or received a wrong item upon collection, do contact us immediately with a brief description of the problem & a picture attached. We will get back to you promptly.
Notification of changes
We reserve the right to change these terms from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.
We reserve the right to change these terms from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.
Any participation in this service (ie any payment made to us) will constitute acceptance of this agreement, especially to our cancellation/returns/refund policy clauses. If you do not agree to abide by the above, please do not purchase our product or services. Your order placed from this site will signify your acceptance.
Privacy policy
This Privacy Policy describes how www.petalab.sg (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
Your personal data (such as name, email, contact number, delivery address, or any other identifying information you provide) is collected when you:
- register an account with our website;
- request services from us such as subscribing to our newsletter for updates;
- fill in any forms on our website;
- submit a comment, question or feedback to us, or contact or correspond with us in any way; and
- make purchases of goods or services through our website.
The personal data collected from you is confidential. It is used for the purpose of fulfilling the goods and services that we provide to you. This may include all communications with you to manage your requirements, billing, and delivery of your order.
With your permission, we may send you marketing emails about our store, new products and other updates. You may opt out of further contact from us at any time.
To improve your experience on our site, we may use cookies. Cookies are small data files transferred to your device that recognizes and identifies your device and allows your device to capture and remember certain information from our website for future use. You may refuse the use of cookies via your browser settings, however please note that you may not be able to use the full functionality of this website.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Our website may contain third-party links to other websites, and we are not responsible for the privacy practices of other sites. When you go to other websites from here, they may have privacy practices that differ from and are independent of ours.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.